LOGISTICS & FULFILLMENT SPECIALIST (MANDARIN SPEAKING) - PET

Supply Chain - Logistics & Fulfillment Specialist (mandarin speaking)Salary Range: RM3000-4500 for junior level; RM4500-6000 for middle levelLocation: Petaling Jaya, MalaysiaWorking Hours: Monday to Friday, 9am-6pmLogistics & Fulfillment Operations● Lead teams of Warehouse Fulfillment Executives working closely with internal and external stakeholders on daily e-commerce fulfillment operations handling● Oversee 3PL WHs on daily operational performances ensure the activities being completed on-time on target● Work cross functional teams aligning the business needs for operational planning with cost effectiveness● Monitor platform wise order creation, administration and shipping status, ensuring all orders are fulfilled according to the timeframe● In charge fulfillment related troubleshooting to ensure the operations running smoothly● Manage logistics operations for cross border transportation, local delivery, and customs clearances● Manage overall inventory related activities (stock-take, stock adjustments, disposal, etc.) for inventory accuracy● Assist customer service team on post sales operations (return refund, 3PL last mile claim, etc.) to shorten the lead-time on case closures● Keep track of KPI performance and identify KPI deviations for corrective actions● Responsible for overall performance evaluations for platform enabler partner programsOperational Excellence & Project Management● Lead weekly operational reporting for local & regional business reviews● Assist monthly business review with all 3PL service providers● Define KPIs and setup SOPs and other ops guidelines for greater efficiency and service quality● Ensure all associated cost items are managed within approved budget● Manage monthly billing reporting to ensure the invoices being processed on-time with 100% accuracy● Manage team for project executions and implementations (e.g. new business launch, stock migration, process roll-out, etc.)● Assist on identifying potential 3PL partners (warehousing, last mile service providers.) for Supply Chain Optimization team for RFP process from vendor selection, rates negotiation, final evaluation up to implementations.● Perform other job-related functions when requiredRequirements:● Holding atleast bachelor’s degree in supply chain, logistics, transportation, operations, industrial engineering, or other relevant disciplines.● 7-10 years working experience, with atleast 3 years in the e-commerce industry. Strong knowledge in warehousing & logistics management, cross border freight forwarding and custom regulations.● Minimum 3 years of leadership experiences on team management and people development.● Strong in analytical and problem-solving● Knowledge of OMS and WMS● Excellent command of excel and google products (doc, sheet, ppt, etc.).● Results driven and self-motivated with the tenacity to perform in a fast-paced environment.● High moral standards and personal qualities of integrity, credibility, commitment to the business.● Excellent communication skills both in English and Mandarin● Based in residential country, able to travel around the regions (SEA & CN)Job Types: Full-time, PermanentPay: RM3,000.00 - RM6,000.00 per monthBenefits:Opportunities for promotionProfessional development