E-commerce Assistant

PRIMARY RESPONSIBILITIES:

• Communicate with customers through various online channels
• In depth knowledge towards company products in order to answer customers’ enquiry
• Keep records of customer conversation, transactions, comments, and complaints
• Perform quality checks on jewelry products to ensure meeting company standard
• Responsible for the securing jewelry products with tip top packaging for shipment, prefer candidates with live backend support
• Monitor logistic process and update customers regularly
• Ad- hoc tasks as assigned

PREFERED SKILLS AND QUALIFICATIONS:

• High school diploma or equivalent
• Must be fluent and able to write in both Mandarin and English
• Strong attention to detail skills and quality focused