Customer Service（Based in Singapore & Mandarin Speaking)

Customer Service

Salary: $3,000 to $4,000 (RM10200-RM13600)

Location: Kramat Lane

Working Hours: Mon - Fri (Occasionally on Sun/PH) *09:00am - 17:30pm

Contact: +6016 721 5449 (Nana) / +6016 201 9857 (Syahzah)

*prefer Mandarin Speaking

Job Description

- Assist with urgent customer issues (such as water leaks or lost keys)

- Cultivate customer relationships through in-person, phone, and email interactions

- Document sales and orders

- Ensure exceptional customer service, addressing complaints and escalating when needed

- Coordinate tenant viewings and review contracts

- Manage overdue payments

- Monitor maintenance schedule

- Aid Managing Director's tasks

- Any other ad-hoc duties assigned

Requirements

- Minimum of 2-3 years in BtoC customer service for end users.

- Possess previous work experience within a Japanese company and be acquainted with Japanese business practices and etiquette.

- Japanese language skills in reading, writing, and conversation to liaise with Japanese speaking customer

- Possession of a valid driver's license for driving company vehicles is advantageous.

- Reason: Replacement

- Report to: MD (Japanese)

- Interview: 1-2 rounds (face to face)

- If the MD can join in the 1st round, it will serve as the final round.

- SG/PR or WP (DP holder)

- Gender: Open

- Age: Below 40 (Non-Japanese) / Below 50 (Japanese)

- Language: Japanese is a plus

- Candidate's Notice period: Immediate preferred, up to 1 month

- Min Diploma

Allowance

- Company car provided for business purpose

Medical Benefit

- Medical expenses at our designated clinic are free of charge.

Bonus VB (No AWS)